Welcome to LENO Computer Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].
Product Questions
What types of computer components do you sell?
We specialize in a wide range of computer hardware including:
- Desktop Computers and Laptops
- Graphics Cards and Motherboards
- Computer Memory and Storage
- Power Supplies and Cooling Systems
- Server Accessories and Rack Enclosures
- Monitors and KVM Switches
Are your products new or refurbished?
All products sold through LENO Computer Shop are brand new and come with full manufacturer warranties unless otherwise specified in the product description.
How do I know if a component is compatible with my system?
Each product page includes detailed specifications. For complex builds, we recommend consulting with our tech specialists at [email protected] before purchasing.
Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Shipping: 10-15 business days after dispatch via DHL/FedEx ($12.95 flat rate)
- Free Economy Shipping: 15-25 business days after dispatch via EMS (free for orders over $50)
Do you ship worldwide?
Yes! We ship globally to most countries, excluding some Asian regions and remote areas. During checkout, you’ll be notified if we cannot ship to your location.
How are sensitive components packaged?
We use specialized tech packaging with protective materials to ensure safe transit. High-value items like graphics cards receive additional protective layers.
Will I have to pay customs fees?
All applicable import duties are calculated at checkout so you’ll know the total cost upfront with no surprise fees later.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store complete payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and access order history.
Returns & Warranty
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original condition with all packaging. Contact our team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
What about manufacturer warranties?
Most products come with manufacturer warranties. Please check individual product pages for warranty details and contact the manufacturer directly for warranty claims after our return period.
Technical Support
Do you offer technical support for products?
While we don’t provide in-depth technical support, our team can help with basic installation questions. For complex issues, we recommend contacting the product manufacturer.
What if my product arrives damaged?
Contact us immediately at [email protected] with photos of the damage. All shipments are insured and we’ll arrange for replacement or refund as appropriate.
Still Have Questions?
Our customer service team is available to help with any additional questions at [email protected]. We typically respond within 24 hours on business days.
LENO Computer Shop – Your Trusted Source for Quality Computer Components Worldwide