Shipping Information

At LENO Computer Shop, we’re committed to delivering your computer components and accessories quickly and safely. Here’s what you need to know about our shipping process:

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship globally, with the exception of some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We stand behind the quality of our products. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Eligibility

To be eligible for a return or exchange:

  • Items must be returned within 15 days of receiving your order
  • Products must be in original condition with all packaging, accessories, and documentation
  • Items must show no signs of use, damage, or modification

Non-Returnable Items

Due to the nature of these products, the following items cannot be returned or exchanged:

  • Opened computer memory modules (Computer Memory, Memory)
  • Opened computer cooling products (Computer Cooling Fans, Computer Fans, Fans & Cooling Kits)
  • Software or digital downloads (if applicable)

Return & Exchange Process

  1. Initiate Your Request: Contact our customer service at [email protected] within 15 days of receiving your order. Include your order number and product details.
  2. Receive Authorization: We’ll review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item: Securely package the item in its original packaging with all accessories and documentation. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to:
    LENO Computer Shop Returns
    21 Whitetail Lane
    Dallas, TX 75207
    USA

    We recommend using a trackable shipping method.

  5. Processing: Once received, we’ll inspect the item within 3-5 business days and notify you via email about your return/exchange status.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product
  • For exchanges, we’ll cover the shipping costs of sending the replacement item

Refund Information

  • Processing Time: 3-5 business days after we receive and inspect the returned item
  • Payment Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear on your statement

Exchange Information

  • Exchanges are subject to product availability
  • If the item you want is not available, we’ll process a refund instead
  • Exchanged items will be shipped via your original shipping method unless otherwise requested

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.