Welcome to LENO Computer Shop! These Terms and Conditions govern your use of our website (lenocomputer.com) and your purchases of computer components and accessories. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ purchasing computer hardware and accessories for personal or business use. We primarily serve customers in North America and Europe, excluding certain Asian countries and remote areas.

1.2 Intellectual Property

All content on lenocomputer.com, including product descriptions, images, and logos, is the property of LENO Computer Shop and protected by copyright laws. Unauthorized use of any content is prohibited.

2. Products and Services

2.1 Product Descriptions

We specialize in:

  • Computer components (motherboards, graphics cards, memory)
  • Peripherals (monitors, KVM switches)
  • Cooling solutions (fans, cooling kits)
  • Complete systems (desktops, laptops)
  • Server accessories and rack solutions

We strive for accurate product descriptions but cannot guarantee all specifications are error-free.

2.2 Non-Returnable Items

Due to hygiene and licensing reasons, the following cannot be returned:

  • Opened memory modules
  • Opened cooling products
  • Software/digital downloads (if applicable)

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation with tracking information.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. We use industry-standard encryption for all transactions.

3.3 Pricing and Taxes

Prices are listed in USD. Customers are responsible for any customs duties or import taxes in their country.

4. Shipping Policy

4.1 Shipping Options

Method Cost Carrier Delivery Time
Standard Shipping $12.95 DHL or FedEx 10-15 business days after shipment
Free Shipping Free (orders over $50) EMS 15-25 business days after shipment

4.2 Delivery Areas

We ship globally except to certain Asian countries and remote areas. Delivery times may vary due to customs processing.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if:

  • Product is in original condition with all packaging
  • Shows no signs of use, damage, or modification
  • All accessories and documentation are included

5.2 Return Process

  1. Contact [email protected] within 15 days
  2. Include order number and product details
  3. Wait for RMA authorization
  4. Ship to: LENO Computer Shop Returns, 21 Whitetail Lane, Dallas, TX 75207 USA

5.3 Refund Processing

Refunds are issued to original payment method within 3-5 business days after we receive and inspect the return. Your financial institution may take 5-10 additional days to process.

5.4 Return Shipping Costs

Customers are responsible for return shipping unless the return is due to our error or a defective product.

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide accurate shipping and payment information. We’re not responsible for delays caused by incorrect addresses.

6.2 Product Use

Customers are responsible for ensuring purchased components are compatible with their systems. We provide specifications but cannot guarantee compatibility with all configurations.

6.3 Damage in Transit

Inspect packages immediately upon delivery. Report any visible damage within 48 hours with photos to [email protected].

7. Limitation of Liability

LENO Computer Shop’s liability is limited to the purchase price of the product. We’re not liable for:

  • Consequential damages from product use
  • Customs delays or fees
  • Incorrect orders due to customer-provided errors
  • Acts beyond our reasonable control (natural disasters, etc.)

8. Warranty Information

Products are covered by manufacturer warranties unless otherwise stated. Contact us for warranty service assistance.

9. Policy Changes

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these terms:

LENO Computer Shop
21 Whitetail Lane
Dallas, TX 75207 USA
Email: [email protected]
Response time: 24-48 hours

Thank you for choosing LENO Computer Shop for your computing needs. We’re committed to providing quality products and excellent customer service.